Questions, answered.

Ellkapa Wingmen is a student concierge network that helps students get things done by sourcing products, connecting people, coordinating services, and facilitating opportunities. Instead of leaving you to search through countless groups and listings, we actively help connect you with suitable solutions through our growing network.

Simply tell us what you're looking for. We'll search through our network and available options, then connect you with suitable products, services, opportunities, or providers. The complexity of your request determines the sourcing effort required.

Our 10% success commission only applies when we successfully facilitate certain transactions, such as connecting a buyer and seller or helping complete a placement. If there's no successful transaction or assistance, no commission is charged.

Product Verification is an optional service where we physically inspect a product before you commit to buying it. We check its general condition, confirm that it matches the seller's description, and provide our observations to help you make an informed decision. This service does not guarantee the future performance or quality of the product.

No. While we work hard to source suitable options, make connections, and coordinate requests, we cannot guarantee availability, transaction success, third-party performance, safety, accuracy of third-party information, or the future conduct of any individual or organisation. Final decisions remain the responsibility of the parties involved.

Click any Request Assistance button on the website or visit the Contact page. Complete the contact form or message us directly on WhatsApp with details of what you need, and we'll guide you through the next steps.

We're always looking to grow our network of accommodation providers, tutors, student businesses, repair technicians, movers, creatives, service providers, and other professionals. If you'd like to partner with Ellkapa Wingmen, contact us through our website with information about the services you offer.

The time required depends on the complexity of your request and the availability of suitable options. Simple requests may be completed within a few hours, while more complex sourcing requests may take longer. We'll keep you informed throughout the process.

We assist with accommodation matching, roommate matching, product sourcing, buying and selling support, second-hand goods, tutors, repairs, student services, service provider matching, jobs, internships, marketplace coordination, and many other student-related requests. If you're unsure whether we can help, simply contact us — we'll let you know if it's something we can assist with.

No. We are not a marketplace platform where users simply list products or services. We actively source options, connect people, coordinate requests, and help move things forward using our growing network.

Searching through multiple WhatsApp groups, Facebook Marketplace posts, and online listings can take time and often leads to dead ends. Ellkapa Wingmen saves you time by sourcing suitable options, making relevant connections, and coordinating the process so you can focus on what matters most.